Patients and Practitioners: Seeing Eye to Eye on the Use of Artificial Intelligence and Digital Tools for Clinical Care

Persons living with chronic liver disease are burdened by symptoms that negatively impact their quality of life, complications that result in frequent hospitalizations, and medications that require close monitoring and frequent titration. The holy grail of optimal hepatology care is a close patient-clinician relationship with easy access and efficient methods for medication adjustment and symptom monitoring. Digital tools, including virtual care, remote monitoring platforms, wearables, and now artificial intelligence (AI)–based technologies have the promise to bring this ideal vision closer to realization. At the same time, as we incorporate new technology into care delivery, we must consider the perspectives of key stakeholders to optimize workflows and mitigate any unintended consequences. Presented as a partnership between the Clinical Informatics and Digital Health Special Interest Group and the Public Health/Health Care Delivery Special Interest Group, this program brings together patients and health care practitioners to share perspectives on the potential benefits, concerns, and important considerations on how to best incorporate digital tools and AI into clinical care. The session utilizes a case-based approach to explore the promise and pitfalls of using digital technology and AI in the following areas: clinical administrative tasks (eg, writing clinical notes, creating after-visit summaries); patient-facing tasks such as responding to patient portal messages; and promotion of patient education and health literacy. Each scenario begins with a brief vignette centered around one of the aforementioned areas; attendees will hear the perspectives of both patients and practitioners on the topic. The session concludes with a discussion with the speaker panel and audience questions and answers.